Network Field Engineer

The Company

The company is a wireless internet platform reinventing the WiFi experience in commercial and residential real estate. They offer instant, property-wide internet access, with dedicated and proactive service, giving property managers and owners an invaluable amenity in this competitive market.

The Role

The Field Engineer will work on team and solo missions to support the Operations team by overseeing the day-to-day network installation, configuration, and fixing network performance issues. You will work with switches, routers, firewalls, network management systems, and other IP network devices. A typical day can sometimes be physically demanding, and you’ll be willing to work off-hours and participate in field deployments. This position will be based in NYC and will have some occasional local travel.

Responsibilities

• Establish and maintain a deep understanding with the companies portfolio
• Participate in design sessions with Engineering and Operation teams to develop an understanding of how we approach the design process, and how to configure and provision various network components
• Deploy and test new IT/Network Solutions
• Configure routers, switches, firewalls, servers, and other IP network devices in preparation for their deployment to customer sites
• Oversee and manage outside contractors responsible for the wiring and patching of our wired and wireless services
• Responsible for system testing, repair, and service maintenance
• Track, prioritize, and handle technical activities and landmarks from the start of build to customer-ready
• Troubleshoot WLAN/LAN/ISP/WiFi/Hardware issues
• Some work will be outside of normal business hours, performing tasks that can only be accomplished outside business hours and address any new issues that may arise
• Beyond day-to-day responsibilities, develop creative approaches to keep operational costs low and improve the efficiency of our approach to infrastructure deployment

Requirements:

• 1-3 years of experience as a network technician, preferably in the field installing and maintaining wireless networks
• Experience working with ISP support and engineering teams
• Proficient knowledge of the installation of internet broadband, including installation and testing of ethernet cables, fibres, fibre connectors, patch panels, and rack equipment
• Strong understanding of Network Infrastructure, layers, and hardware
• Experience with wireless access points, routers, switches, and firewalls
• Familiar with various IoT devices and building management principles
• Good understanding of Windows/Linux OS
• Proven and strong competency in diligently updating as-built documentation for internal partners: often in the form of network implementation plans, physical network designs, documents, and spreadsheets