(Junior) Customer Service Manager (f / m / d)
Confidential Company
- Location
- Munich, Germany
- Experience
- No experience | 1-3 Years
- Position type
- Permanent
- Contract
- Full time
- Salary
- Competitive
Description
The company A cloud-based solution that allows architects, site managers, engineers, construction and subcontractors to digitally capture, control and coordinate all processes on the construction site as well as in the office. We are not a construction company and we do not develop an app for private home buyers: the company is the leading B2B SaaS solution for companies in the construction and real estate industry. With intuitive technologies, we are digitizing one of the world’s most important industries, improving the lives of thousands of people and making buildings more sustainable and resource-efficient. The Role
For our customers, it is more than software. For them, it is the first step towards digital work. In customer service, customer satisfaction and quick problem solving are the top priorities in order to keep our customers enthusiastic about digitization.
Responsibilities
- You are the central point of contact for our customers with questions about the use and advice on problems by phone and email
- You will analyze frequently asked questions and create a knowledgebase for them with explanatory videos, best practices and in-app guides
- You will work closely with your colleagues from Product Management, Customer Success Management and Sales to understand customer needs, integrate product feedback into new solutions and increase customer satisfaction
- Through your empathic and conscientious manner, our customers experience the perfect customer experience – regardless of whether you have been working with the company for a long time or are just taking your first steps
Requirements
- You have a completed bachelor’s degree and ideally, already experience in customer service
- You love to be on the phone and have the talent to answer questions and problems quickly, sensitively and with a smile in your voice.
- You are software-savvy and, thanks to your solution-oriented and flexible nature, a competent contact person for our existing customers.
- A high level of self-motivation and a sense of responsibility is a matter of course for you and you do not lose pleasure or calm even in stressful situations.
- In addition to fluent German and English, we look forward to any other language skills
Benefits
- You have a development budget of €1,500 a year for your professional and personal development
- Benefit from a “remote-friendly” environment and flexible options for home office and working hours
- Grow with new challenges with direct communication channels and open feedback and error culture
- Look forward to regular, exciting (remote) team events and our bi-weekly get-togethers
- For your work-life / food balance, we subsidize your Qualitrain membership or your lunch with Lunch-it
