Confidential Company

Head of Operations

Confidential Company

London, United Kingdom
7-10 Years
Position type
Full time
£60,001 to £80,000 | £80,001 to £100,000


The Company

At this company, we’re reinventing homeownership by co-investing in a home with people who’ve been locked out of buying using the traditional routes. We’re a friendly team of Property Specialists, Account Managers, Engineers, Data Scientists and Creatives who are addressing one of the biggest and most life-changing problems our customers and their families have: how to get the security and freedom of homeownership.


The Role

We’re looking for a Head of Operations to join our cross-functional Operations team to help us launch and scale Gradual Homeownership. You’ll take on responsibility for the operations team, of 10-20 people, collaborating with the COO and MD for Gradual Homeownership. As part of the senior team, you’ll support the strategic direction of the product. You’ll guide the operations team through helping our first customers buy homes. And then focus on how we scale. Your work will make a huge impact by helping more people escape the rent trap and become homeowners.


  • Deliver to our customers – Guiding the teams who will take customers through our application process, helping them buy their first home and solving their property management problems when they’ve moved in
  • Deliver for our institutional investors and partners – Overseeing the processes to create high-quality due diligence on thousands of customers and properties, to enable them to make the best possible investment decisions
  • Lead a team of 10 to 20 operational people
  • Increase our operations capability in customer success, underwriting, property valuation, property buying and property management as we scale
  • Create and manage processes that will allow the business to deliver to its goals, to the required quality
  • Ensure the operations team maintains compliance with FCA rules, data protection law, landlord duties, and estate agency regulation
  • Work with the marketing team to manage Wayhome’s customer pipeline, aligning marketing efforts with operational capacity
  • Work with the product team to define and prioritise product development work to improve the customer experience and increase operational efficiency



  • Experience hiring and managing operational teams in growing businesses or scale-ups
  • Experience leading operations teams, achieving goals and maintaining KPIs
  • Experience growing customer-facing teams in consumer businesses
  • Great people management skills able to get top performance out of team members
  • Experience working with technical experts as well as operations generalists
  • Budget management experience, managing costs and annual budgets for operational teams
  • You’re an evidence-based decision-maker. You have plenty of hands-on experience setting KPIs, reporting, and gathering all of the evidence you need to run a high performing team
  • You work well under pressure, are a source of clarity and focus during difficult situations
  • You operate best when you are given clear goals and allowed to define your own path towards them – but you aren’t shy about asking for help when you need it
  • You learn quickly, are highly adaptable, and could get up and running within a couple of weeks of joining



  • Salary range between £70,000 and £90,000 p.a. (based on experience)
  • Unlimited holidays (a minimum of 28 days)
  • We are based out of Bank, but due to Covid are all currently working from home.


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