Business Operations Associate

The Company

This company is an early-stage Home Improvement technology startup.

The Role
We are looking for a Business Operations Associate to join our team. The Business Operations Associate wear many different hats to make sure we can delight all customers, reaching the growth projections, measure KPI, work with vendors, customer and managing all the operations. In addition, this is an opportunity to prioritize top initiatives across a fast-growing company and drive growth and value.

Responsibilities

Projects You’ll Work On:

• Deliver the best value for customers and make sure they are delighted
• Lead and drive competitive projects forward in collaboration with various partners, including vendor, operations fleet, Sales, and customer support.
• Be the business expert on assigned expansion and operations projects while keeping up-to-date with the roadmap strategy, projections, and hiring plans that inform important launches and special projects
• Conduct in-depth analysis of our various businesses and develop a deep understanding of key value drivers to identify improvement areas and opportunities
• Identify, diagnose and resolve performance issues
• Manage financial/operational to monitor business line performance and analyze business drivers
• Communicate effectively across all levels

Requirements

• 2+ years of working experience
• Outstanding achievements
• Excellent communication skills

As a startup team member, you have to wear many hats job; it is not limited to the job description.

Who You Are:

• Detail and process-oriented
• Customer care obsession
• Communications and execution
• Proficient in MS Excel; experience with SQL is a plus
• Analytical and metrics-driven
• Proactive, results-oriented and able to learn quickly